SU - IT Support Specialist

This is a full-time remote role for an IT Support Specialist at a growing US based company. The IT Support Specialist will be the first point of contact for our clients and team members, helping them resolve technical issues and ensuring smooth operations of IT systems. You will handle troubleshooting, system maintenance, and provide assistance with software and hardware-related problems. This role requires a proactive and customer-centric mindset, along with strong technical knowledge to address a variety of IT issues.

Responsibilities

• Technical Support : Provide first-level support to clients and internal teams via email, phone, and remote desktop tools.
• Troubleshooting : Diagnose and resolve hardware, software, and network-related issues in a timely manner.
• System Maintenance : Assist in the setup, configuration, and maintenance of company systems, hardware, and software.
• User Support : Guide use...