Subject Matter Expert

About the Team

Our Support team is passionate about delivering excellent service and ensuring the highest quality across all lines of business. We're driven by a shared mission to support our teammates, resolve complex issues, and uphold the standards that help our processes thrive. As we continue to scale, SMEs play a key role in maintaining that bar of excellence.

About the Role

We're looking for teammates ready to take the next step as a Subject Matter Expert (SME). In this role, you'll act as a peer leader by helping solve complex cases, guiding teammates through tough scenarios, and escalating issues appropriately. You will champion best practices and help preserve our team's operational integrity for our Global Advocates, DDFB, and Elite's line of business.

You will report to Milo Cuellar, Senior Team Lead, on our Subject Matter Expert team in our CXI organization.

You're excited about this opportunity because you will…

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