Subject Matter Expert

Foundever is currently seeking a Subject Matter Expert for their Telecom Process into ISP for Navi Mumbai, Airoli location. Please see below some of the responsibilities of the SME role:

• Process: Experience in Voice Process is mandatory (International)
• Background: BPO Experience
• Shift Window: 24 x 7
• Week offs: Any 2 days a week
• Location: Airoli

Support Team/Coach (SME) shall:

• Support in the new hire experience classroom including crosschecks and contact handling.
• Possess knowledge of where learners are in their learning whenever providing support.
• Facilitate debrief sessions.
• Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation.
• Attend and engage in the reinforcement training and contribute when applicable.
• Support questions through var...