Job Description
Internal job posting for the subject matter expert in Preneed Life. Candidate should have sound knowledge and have experience of preneed life
- Ensure that the process transactions are processed as per Desk Top procedures
- Ensure that the assigned targets in accordance with SLA are met
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Provide the relevant process reports on a daily basis
- Ensure adherence to established attendance schedules
- Ensure adherence to Company Policies and Procedures
- Check that designs and solutions are correct
- Make sure processes meet agreed timelines (SLA) and quality
- Watch the live system and how users experience it; fix problems
- Listen to user feedback and make improvements
- Talk with clients clearly and in a professional way; join client meetings
- Be the main go-to person for questions in your area
- Te...
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