Job Description
Foundever is currently seeking a Subject Matter Expert for their Telecom Process into ISP for Navi Mumbai, Airoli location. Please see below some of the responsibilities of the SME role:
- Process: Experience in Voice Process is mandatory (International)
- Background: BPO Experience
- Shift Window: 24 x 7
- Week offs: Any 2 days a week
- Location: Airoli
Support Team/Coach (SME) shall:
- Support in the new hire experience classroom including crosschecks and contact handling.
- Possess knowledge of where learners are in their learning whenever providing support.
- Facilitate debrief sessions.
- Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation.
- Attend and engage in the reinforcement training and contribute when applicable.
- Support questions through various communication tools.
- Supervise assigned team to meet or exceed client and corporate goals including C-SAT and FCR, Operational metri...
- Process: Experience in Voice Process is mandatory (International)
- Background: BPO Experience
- Shift Window: 24 x 7
- Week offs: Any 2 days a week
- Location: Airoli
Support Team/Coach (SME) shall:
- Support in the new hire experience classroom including crosschecks and contact handling.
- Possess knowledge of where learners are in their learning whenever providing support.
- Facilitate debrief sessions.
- Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation.
- Attend and engage in the reinforcement training and contribute when applicable.
- Support questions through various communication tools.
- Supervise assigned team to meet or exceed client and corporate goals including C-SAT and FCR, Operational metri...
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