Job Description
Leading BPO in Hyderabad
Hiring for SME/Subject Matter Expert
International Banking Voice Process
5 Days working
Shifts 24*7
Customer Service Process
Require Either SME on Papers or Tenured Sr Executive on papers
Looking for Immediate joiners
Role and Key responsibilities:
- Groom new hires & provide floor support to enhance customer experience
- Real Time support to advisors and monitor performance
- Identify root cause issues and recommend solutions.
- Effectively monitor and evaluate performance.
- Provide appropriate Coaching, evaluation feedback to Advisors.
- Handle voice calls and chat within their skill set.
- Perform transaction monitoring evaluations.
- Create, maintain and execute coaching plans, ensuring up-skilling to meet a...
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