Success Architect - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Success Architect. In this role, you will lead strategic client value realization for top enterprise customers across North America and globally. Acting as the senior-most post-sales advisor, you will collaborate closely with C-level stakeholders to design and implement solutions that drive retention and growth. Your efforts will ensure scalability and adherence to best practices, helping to optimize efficiency and reliability in customer engagements. This role is crucial for empowering businesses to maximize their technological investments, effectively aligning technology with their business objectives for sustained success.

Accountabilities

• Help drive Gross Revenue Retention (GRR) and Net Retention Revenue (NRR) for enterprise accounts.
• Lead technical discovery and solution scoping with IT stakeholders.
• Drive technical evaluat...