Success Coach Manager - WFO

Responsibilities:

• Lead and manage a team of Success Coaches, ensuring they're well-prepared to guide their alloted students. Provide ongoing training, feedback, and resources for guiding students effectively.
• Create specific plans to boost Success Coach effectiveness, focusing on engaging students, completing courses, reducing dropouts/churn, and ensuring they continue subscribing each month to increase student retention.
• Regularly assess Success Coaches, provide guidance, implement feedback channels and monitor progress of success coaches.
• Ensure to update team training manuals and playbooks regularly based on learners mindset and behavior.
• Taking responsibility for the team outcomes, performance and efficiency, reach monthly team outcomes for student retention.
• Make sure students consistently learn with the help of Success Coaches and stay on track with the course.
• Handling escalations from time to time an...