Job Description

:

We are currently looking for a Account Servicing Supervisor to join our team. In this role, you will be responsible for the day-to-day operations of a team of Account Specialists. You will be responsible for managing escalation inquiries, process and procedure development, and supervising employees. In addition, you will build strong relationships partnering with our internal customers, such as the Compliance and QA teams.


What You’ll Do: 

  • Master our process workflows and systems
  • Provide feedback on roadblocks or improvement to ensure team productivity and efficiency meet or exceed our customers’ needs
  • Provide coaching and professional development to team members to enhance their knowledge, technical acumen
  • Measure and maximize staff productivity through metrics and effective workforce management.
  • Develop and maintain updated knowledge of collections techniques and procedures
  • Develop and maintain policies and documen...

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