Supervisor, Client Service Quality

Job Description

The Supervisor of Client Services is a servant leader responsible for creating and maintaining the highest level of team engagement, client experience, and profitability for their business. They are accountable for the entire logistics portfolio of services for their clients regardless of mode of transport - trucking, rail, local delivery, etc., inbound or outbound.
This leader will train, develop, and coach their team and establish success criteria to ensure execution and delivery based on client expectations. The Supervisor of Client Services will maintain strong relationships with the clients and carrier partners they serve and ensure alignment across the entire organization.

Key Responsibilities:

Supervises Client Services Team

Coach, develop, and empower team members and create a cohesive team environment between team members in the field and home office

Champion our LDM operating model an...