Supervisor, Customer Service Ops (Inbound/Outbound)

POSITION SUMMARY

The New Patient Intake Supervisor performs day-to-day New Patient service functions in addition to supervisory and leadership duties to the New Patient Intake team, with the goal of ensuring that all policies and procedures related to providing consistent, supervisor customer/patient care are adhered to, and service & production goals are met effectively and efficiently. The New Patient Intake Supervisor will work within the scope of responsibilities as dictated below with guidance and support from our New Patient Services leadership team.

ESSENTIAL FUNCTIONS

· Manages the daily/ongoing workflow of New Patient Intake service functions. Provides ongoing leadership and support to ensure that day-to-day service and production goals are met.

· Communicates strategic/tactical expectations for staff, reinforces values and provides vision to direct and indirect reports.

· Manages performance through positive coaching and clear di...