Supervisor - Customer Service

**Responsibilities**:
- Ensure standard processes and procedures for buying, PO completion, branch & supplier communication, and other areas impacting buying activities
- Monitor buying activity on a day-to-day basis to identify opportunities to improve working capital/service performance, training, and best-practice sharing; investigate and resolve why buying activities outside of system parameters are taking place
- Ensure process group is sourcing, editing, pricing and expediting within the company and contractual guidelines
- Review/distribute all incoming orders (spot buy/replenishment) providing sourcing guidance as needed
- Follow up in resolving all customer and supplier invoice/credit issues
- Drive performance objectives set forth in both the customer contract as well as the internal order process
- Review program performance metrics, margin analysis of his/her programs
- Participate in all customer/program performance calls
- Establish relationship...