Supervisor, Data Operations & Management

About the Role:

We are seeking a highly skilled Data Operations Specialist with hands-on experience in Google Cloud Platform (GCP) and data operations to support our global data platform. This is a highly visible, customer-facing role requiring collaboration with internal and external stakeholders to ensure seamless, 24x7 data operations. The ideal candidate thrives in a dynamic, fast-paced environment and has a proven track record of managing, monitoring, and optimizing complex data pipelines and platforms.

Work Shift:

• The role requires flexibility for either a 5:00 am 2:00 pm or 2:00 pm 11:00 pm shift.

Key Responsibilities:

• Manage, monitor, and optimize global data pipelines and cloud-based data platforms on GCP.
• Provide 24x7 support for data operations, including on-call rotation during off-hours, weekends, and holidays.
• Serve as a primary point of contact for stakeholders, translating business requirements into operational solutions.
• Hands-on development and operational support using ELT/ETL tools such as dbt and orchestration tools like Airflow .
• Manage and maintain GCP services including BigQuery, Cloud Storage, Firestore, Cloud Functions, Cloud Run, Dataflow, Dataproc Serverless, Memory store, Pub/Sub, Dataplex, Cloud SQL , and other related tools.
• Work with streaming and messaging systems such as Confluent and API management platforms like Gravitee .
• Develop and maintain dashboards and reports in Tableau, MicroStrategy, Power BI , and other BI tools.
• Utilize Google Cloud Monitoring & Logging to ensure reliability, availability, and performance of data pipelines.
• Oversee vendor management related to data operations and platform services.
• Track and resolve incidents through ServiceNow , manage tasks in Jira , and maintain documentation in Confluence .
• Collaborate with cross-functional teams to identify areas of improvement, automation, and operational efficiency.

Required Qualifications:

• 37 years of experience in data operations, preferably in a global data platform environment.
• Hands-on experience with GCP and related services as listed above.
• Experience with dbt, Airflow , and ELT processes.
• Strong SQL skills and experience with Cloud SQL and BigQuery.
• Proven experience in 24x7 operational support and on-call rotations.
• Excellent communication skills and experience interacting with stakeholders and customers .
• Familiarity with ServiceNow, Jira, Confluence , and ticketing/incident management workflows.
• Experience with data visualization tools like Tableau, MicroStrategy, Power BI.
• Vendor management experience.

Preferred Qualifications:

• GCP certifications (e.g., Professional Data Engineer , Associate Cloud Engineer ).
• Experience with streaming, messaging, and event-driven architectures .
• Exposure to Dataplex, Cloud Monitoring & Logging , and serverless compute platforms.

Skills & Competencies:

• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a high-pressure environment.
• Detail-oriented and committed to operational excellence.
• Proactive, with a collaborative approach to cross-team engagement.
• Strong customer service orientation.

Why Join Us:

• Opportunity to work on a global-scale data platform .
• Exposure to cutting-edge GCP technologies and modern data architectures.
• Collaborative, inclusive, and innovative team environment.
• Competitive compensation, benefits, and opportunities for professional growth.