Supervisor del servicio de soporte

Customer Support Supervisor (Technical Support Team) We are seeking a Customer Support Supervisor to lead a team of Technical and Customer Support specialists in a SaaS and application-based environment. This role focuses on team leadership, operational oversight, and technical guidance to ensure high-quality service delivery, SLA compliance, and strong customer experience. Key Responsibilities Supervise daily operations of L1–L2 support agents Manage ticket queues, SLAs, and escalations Assist with complex technical issues (APIs, logs, integrations) Coach team members and conduct performance follow-ups Ensure proper documentation and process improvement Coordinate with Product and Engineering teams Required Experience 3–5 years in Technical Support / Product Support / SaaS Support 2 years in a senior or lead support role Experience handling escalations and customer-facing support Experience working with international clients English level: C1 (advanced, professional communication requ...