Job Description

JOB SUMMARY:

The Supervisor - Financial Counselling is responsible for supervising the day to day activities of assigned Patient financial counselors team. This includes dealing with self-pay arrangements, insurance providers, charity funds and internal financial assistance program. The Incumbent requires strong organizational skills as well as superior customer service perspective.


KEY ROLE ACCOUNTABILITIES:

  • Supervises the day-to-day operations of the financial counseling section and assigned financial counselors.
  • Assigns, monitors and prioritizes work tasks and ensures that the team members perform all daily/weekly/monthly activity accurately and within the defined timelines.
  • Prepares staff schedules and assigns financial counselors to designated areas.
  • Provides training for new staff and conducts additional training on ‘as needed’ basis.
  • Updates insurance and financial counseling documents in a timely fashi...

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