Supervisor, Front Office

Supervisor, Front Office

As a Guest Agent I at Fairmont Palliser, you will play a key role in creating seamless and memorable guest experiences while upholding our commitment to exceptional service. You will support the daily Front Desk operations with professionalism, efficiency, and genuine hospitality, working collaboratively with the Front Office team to achieve departmental goals.

• Supervising and leading the Front Desk team.
• Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm and luxury service.
• Respond to all guest in a timely manner, consistently offer professional and engaging service and take initiative to add a personalized experience to our internal and external guests.
• To effectively handle guest comments and concerns, both in person and in writing.
• To assist in training colleagues at the Front Desk, ensuring they have the necessary...