Supervisor I, Operations Management

The Supervisor I, Operations Management plays a critical role in managing day‑to‑day operations for healthcare provider verification services. This position ensures compliance with client requirements, regulatory standards, and internal processes while driving operational efficiency and team performance. The Supervisor supports the Operations Manager by overseeing staff, maintaining quality assurance, facilitating training, and ensuring accurate and timely verification of healthcare providers. Acting as a liaison between management and frontline teams, this role is essential in delivering exceptional service and maintaining strong client relationships.

Key Responsibilities

• Supervise daily operations for healthcare provider verification, ensuring compliance with policies, procedures, and service level agreements (SLAs).
• Represent the department in cross‑functional project teams and contribute to process improvement initiatives.
• Manage in...