Job Description

Supervisor, Operations

Qualfon – Cebu, Central Visayas, Philippines

Mission

As a Contact Center Supervisor at Qualfon, you lead a team of dedicated contact center associates, ensuring top performance, strong engagement, effective development, and excellent client satisfaction.

Role

Supervisor, Operation

The role spans three leadership dimensions: Mentor, Manager, and Messenger, upholding the STRIDES values (Service, Teamwork, Results, Integrity, Dignity, Encouragement, Spirituality) and the four agreements: Keep Commitments, Add Value, Move Fast, Spend Wisely.

Mentor

  • Support People to Reach Their Full Potential
  • Provide ongoing coaching and guidance to agents.
  • Comply with Coaching, Quality Performance Metrics (QPM), and Performance Improvement Plan (PIP) procedures.
  • Help team members discover their full vocation and support their growth.
  • Create a positive l...

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