Job Description

Description

Summary

The Operations Supervisor supervises dock operations and off-hours Customer Service.

Critical Job Functions:

  • Supervises and coordinates dock operations and personnel, including load planning, local and line haul deliveries, equipment and contractor utilization, OS&D procedures, sales, rating, billing, customer service, employee payroll, and office operations.
  • Maintains a clean, safe work environment.
  • Assists in all service center and employee safety issues and compliance with governmental regulations.
  • Assists local and line haul contractors with coordinating the following: loading and unloading, equipment lease agreement, DOT qualifications and requirements, manifest approval and settlements, deliveries, and operation procedures.
  • Ensures load quality, timely computer data entry, and paperwork procedures followed, service center and freight security, and proper freight routing.
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