Supervisor

Role Summary:

Document scrutiny & collection of applications for Passport processing.

Collection of visa applications & document scrutiny for visa processing, attestation & legalization services

Biometrics capture (Photo & Fingerprints)

Client facing – answering queries, advising applicants, managing disputes

Ensure all the administration and logistics of passport delivery to Embassy/ applicant / logistic company etc.

Maintain compliance with the standard operating procedures, manuals, etc. without deviation in the process.

Intimate the applicants about the available Value-Added Services and ensure delivery of Value-Added Service options to applicants/ customers.

Encourage the applicants to provide feedback on services provided and their overall experience at the Application Center.

Other duties as assigned