Supervisor Service Delivery

**DUTIES AND RESPONSIBILITIES**
The duties and responsibilities of this position consists of, but are not limited to, the following:
- Leverage operations dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps
- Utilize continuous improvement methodology in management of KPIs for the service delivery team
- Serve as the key customer contact for Service Delivery (Operational) needs
- Lead direct reports by providing regular feedback, coaching, and guidance based on performance, dashboards, and Personal Development Plans
- Ensure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives
- Maintain and utilize Account Specific Onboarding for new team members
**QUALIFICATIONS**
Required:
- Bachelor’s degree from an accredited college or university
- Minimum 3 years of experience in operations and/or c...