Supervisor

JOIN THE FURLA FAMILY @ LA ROCA VILLAGE!

KEY ACCOUNTABILITIES

· Assist and support in managing daily operations: sales, administration, customer service, merchandising and communication

· Maximize contribution by helping to achieve budget sales and controlling costs

· Assist with Staff selection, training, HR management and administrative issues

· Develop and motivate the team in order to achieve highest possible levels of customer service and performance.

· Have a focus on sales and key performance indicators of the store results by ensuring a professional handling of our customers’ needs

· Manage customer experience, queries and complaints in a timely and efficient manner. Ensure that customer service standards are adhered to and business opportunities are maximized.

· Manage store presentation including cleanliness, visual display and merchandising so it is reflective of the brand.