Job Description

Job Description

Job brief


We are looking for a responsible Supervisor to oversee the workflow at our facilities. The role is a complex one. He/She will not just be someone who supervises the work of others. A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management.


The ideal candidate will be a competent individual who will be able to guide and train employees. He/She will be well-versed in processes under the role’s responsibility and will be results-driven and focused.


The goal is to ensure that operations are carried out productively so as to ensure profitability and sustainable growth.


Responsibilities

  • Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

  • Organize workflow and ensure that employees understand their duties or delegated tasks

  • Monitor employee productivity and provide constructive feedback and coaching

  • Receive complaints and resolve problems

  • Maintain timekeeping and personnel records

  • Pass on information from upper management to employees and vice versa

  • Prepare and submit performance reports

  • Decide on reward and promotion based on performance

  • Hire and train new employees

  • Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

    • Requirements

  • Proven experience as supervisor or relevant role

  • Familiarity with company policies and legal guidelines of the field

  • Ability to learn a variety of job descriptions

  • Excellent communication and interpersonal skills

  • Outstanding organizational and leadership skills

  • Good knowledge of MS Office

  • Diploma/Certificate in first line management or relevant field

  • High school diploma; BSc/BA in management or relevant discipline will be considered an advantage

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