Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Key Responsibilities**
+ **Performance Management:** Monitor and drive team performance across core metrics, including Average Handle Time (AHT) (https://www.sprinklr.com/blog/call-center-kpis/) , Customer Satisfaction (CSAT) (https://mihup.ai/call-center-metrics-and-call-quality-parameters-in-bpo/) , First Call Resolution (FCR) (https://www.rezo.ai/our-blogs/quality-parameters-in-bpo) , and quality scores.
+ **Coaching & Training:** Conduct regular 1-on-1 feedback sessions (https://x0pa.com/hiring/team-leader-job-description/) and whisper coaching to ...
**Key Responsibilities**
+ **Performance Management:** Monitor and drive team performance across core metrics, including Average Handle Time (AHT) (https://www.sprinklr.com/blog/call-center-kpis/) , Customer Satisfaction (CSAT) (https://mihup.ai/call-center-metrics-and-call-quality-parameters-in-bpo/) , First Call Resolution (FCR) (https://www.rezo.ai/our-blogs/quality-parameters-in-bpo) , and quality scores.
+ **Coaching & Training:** Conduct regular 1-on-1 feedback sessions (https://x0pa.com/hiring/team-leader-job-description/) and whisper coaching to ...
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