Supervisor,Customer Service

The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales opportunities associated with customer enquiries. Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.

Let’s talk about Responsibilities

1) Customer Service Operations Management

Oversee end-to-end customer service operations across all service channels.

Manage key performance metrics such as SLA, response rate, handling time, backlog, and customer satisfaction.

Optimize workflows and standardize service quality processes to ensure consistency.

Identify root causes of systemic issues and drive customer experience improvements....