Job Description
1.
Assure SCP delivery and processes adhere to service scope and SubContractor agreement
2.
Oversee meeting of all Target Performance Levels and Quality of assessments, in co-ordination with the TPL Manager
3.
Enable SCPs to achieve monthly volume profile and overall contractual volumes by ensure requisite volumes are flowed through from Maximus Support Centres to SCP, and customer referrals are progressed in a timely manner by SCP
4.
Ensure that Maximus and SCP delivery is complementary.
Build and maintain relationships with the SCPs that foster a collaborative approach, sharing good practice and a ensuring a drive for continuous improvement across all aspects of performance
5.
Support/coach under-performing supply chain partners to improve any aspect of under-performance vs.
expectation, including through the formal Rectification Plan Process
6.
Act as a conduit between Maximus and SCPs, providing regular performanc...
Assure SCP delivery and processes adhere to service scope and SubContractor agreement
2.
Oversee meeting of all Target Performance Levels and Quality of assessments, in co-ordination with the TPL Manager
3.
Enable SCPs to achieve monthly volume profile and overall contractual volumes by ensure requisite volumes are flowed through from Maximus Support Centres to SCP, and customer referrals are progressed in a timely manner by SCP
4.
Ensure that Maximus and SCP delivery is complementary.
Build and maintain relationships with the SCPs that foster a collaborative approach, sharing good practice and a ensuring a drive for continuous improvement across all aspects of performance
5.
Support/coach under-performing supply chain partners to improve any aspect of under-performance vs.
expectation, including through the formal Rectification Plan Process
6.
Act as a conduit between Maximus and SCPs, providing regular performanc...
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