Job Description
Overview
Customer Care Supervisor / Client Care Manager position in Dubai, United Arab Emirates. This hybrid role involves remote and onsite duties as part of Boston Scientific's work environment. Remote eligibility and onsite area are noted as applicable.
Responsibilities
- Industry Knowledge: Provide ongoing devices and education to staff to ensure up-to-date sector and product expertise. Maintain broad understanding of industry trends and their impact on local/regional sales tasks.
- Company Management: Support supply chain management tasks; monitor team performance, initiate corrective actions, prepare reports, recaps, analysis, and documentation on team management. Monitor service indicators; support team development to meet evolving customer needs and opportunities for improvement. Ensure effective implementation of customer documents, key contacts, records, and business plans.
- Operational Leadership: Perform division strategies a...
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