Job Description

Title: Support Account Manager (m/f/d)

Location:

Stuttgart, DE, 70563 Munchen, DE, 85609

Requisition ID: 132697

Job Summary


The Support Account Manager (SAM) combines technical expertise with customer success skills to ensure clients achieve maximum value from NetApp solutions. The SAM acts as a trusted advisor, driving product adoption, managing escalations, and supporting renewals and expansion opportunities.

Key Responsibilities

  • Advise customers on NetApp products and services to meet business goals.

  • Build and maintain relationships with technical stakeholders.

  • Oversee onboarding, adoption, and capacity management.

  • Conduct technical health checks and manage escalations.

  • Use data insights for proactive risk mitigation.

  • Assess and optimize customer NetApp assets.

  • Collaborate with Renewal Specialists and Sales for renewals and expansion.

  • Develop and share technical best practices.

  • Lead or support strategic initiatives for customer success.

  • Work cross-functionally with internal teams and customer stakeholders.

    • Qualifications

  • Bachelor’s degree or equivalent experience.

  • 5–7 years in customer-facing technical roles (e.g., Customer Success, Sales Engineering, Technical Support).

  • Technical proficiency in NetApp products or enterprise IT; storage domain knowledge is a plus.

  • Strong communication and relationship-building skills.

  • Ability to manage multiple priorities in dynamic environments.

  • Data analysis and strategic recommendation skills.

  • Proficiency in MS Office; experience with Gainsight, Salesforce, or similar tools is a plus.

  • Ability to work independently and collaboratively; project management familiarity is beneficial.

  • Language proficiency is German and English is required.


    • Job Segment: Account Manager, Data Analyst, Sales Engineer, Project Manager, Sales, Data, Technology

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