Support Administrator

About the company

Lexitas is a high growth company. The Company is built on a belief that having strong personal relationships with our clients, and providing reliable, accurate and professional services, is the driving force of our success.

Lexitas offers an array of services including local and national court reporting, medical record retrieval, process service, registered agent services and legal talent outsourcing. Our reach is truly national as well as international.

Lexitas is a MNC Company that has set up a subsidiary in Chennai, India – Lexitas India Pvt. Ltd. This Indian company will be the Lexitas Global Capability Center, helping build a world class IT development team, and over time serve as a Shared Services hub for several of the corporate functions.

For More Information -

This is a Full-Time Job located in Chennai, India.

Summary:

The Support Administrator provides support for the day-to-day management of the Lexitas IT user facing Infrastructure systems (workstations, printers, networks, servers, data storage, communications, and related areas). Works within IT Operations for support of user systems and applications in central administrative and officesupport activities for the entire company.Responsibility includes both on-prem and cloud Infrastructure. The Support Administrator is a member of the administrative support team and is responsible for training and assisting other support staff with network support.

Essential Functions

• Ensure systems availability and reliability (network, email,all systems servers,backups, etc.)
• Ensure secure environment providedvia workstation securitytools and settings, email security tools and settings, AV solutions, and related items
• Engage in detailedtroubleshooting of computer, application, and networksystems
• Provide helpdesk and administrative IT support issues and respond to IT supportticketing requests
• Adhere to Policiesand Procedures, changemanagement, performance baselinesand security frameworks
• Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations
• Safeguards confidentiality of the medical records and complies with all local, state, and federal laws pertaining to medical records.Assures compliance with all HIPAA regulations concerning use, retrieval, storage and sharing of medical records.
• Any other dutiesof similar or lessernature as required

Competencies, Skills and Abilities:

• Strong knowledge in supporting Microsoft technologies such as Windows, AD, 365,Office and Teams
• Strong knowledgein supporting SaaS application usagesuch as: collaboration and file share platforms
• Strong knowledge in computer networking and security including LAN, WAN, Wi-fi,VPN, DHCP
• Strong knowledgein supporting computerhardware and accessories
• Knowledge in automated deployment methodologies
• Knowledge in advancedend user troubleshooting
• Knowledge in customer / user support relations
• Knowledge in help desk utilization and metrics
• Knowledge in systems management and deployment
• Knowledge in support escalation requests
• Ability to analyze complex issues and articulate solutions
• Excellent organizational skills
• Deadline-orientedand ability to multi-task

Education / Experience

• Bachelor's degreepreferred (computer scienceor related field also preferred)
• 2 – 5 Years of advanced experience in supportadministration
• Experience workingin a multi-function, multi-geography environment preferred
• Proven experience designing, building, and managingend-to-end processes
• Must be able to complete complex projects with minimal to no supervision
• Effective problem-solving skills
• Strong safetyrecord and a history of adhering to safe work