Job Description

  • Provide Level 2 and Level 3 support to clients, managing and resolving issues via the JIRA support tool
  • Create, track, and resolve support tickets, ensuring timely and accurate updates
  • Collaborate with internal teams to efficiently resolve client issues
  • Generate and analyze reports from JIRA to identify trends and areas for process improvement
  • Manage service request queues and adjust to changing priorities while handling multiple tasks simultaneously
  • Participate in client calls, including remote sessions for issue debugging, and mentor team members on handling calls and meetings
  • Mentor and guide junior team members on product knowledge and skills
  • Proactively identify opportunities to improve processes and operations
  • Communicate effectively, professionally, and courteously with clients and internal teams


Skills Required
Computer Science, Automation, Isms, Information Security Management, Ssrs,...

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