Job Description

Description GSPANN is hiring Support Analysts – Access Management for its Hyderabad and Gurugram offices. This full-time role requires expertise in monitoring dashboards, managing Active Directory, O365, SharePoint, and SIEM systems.

Role and Responsibilities

  • Actively monitor and manage system health and performance through dashboards and alerts.
  • Deliver Level 2 (L2) and Level 3 (L3) support for Active Directory, Microsoft Office 365 (O365), SharePoint, and Security Information and Event Management (SIEM) systems.
  • Resolve technical issues related to these technologies by conducting thorough troubleshooting.
  • Work closely with cross-functional teams to ensure smooth system integration and operations.
  • Maintain detailed documentation, including support procedures and knowledge base articles.
  • Take part in the on-call rotation and offer support during off-hours when required.

    • Skills and Experience

  • Bring 4-6 years of experience in a technical support role with hands-on expertise in monitoring dashboards, managing alerts, and supporting Active Directory, Microsoft Office 365 (O365), SharePoint, and SIEM.
  • Demonstrate a solid grasp of Level 2 (L2) and Level 3 (L3) support practices.
  • Apply strong problem-solving abilities and attention to detail in day-to-day tasks.
  • Operate effectively both independently and as a team member.
  • Communicate clearly and professionally, both in writing and speech.
  • Remain flexible to work on weekends or extend hours when business needs demand it.

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