Job Description

Job Title: Support Analyst – Tier 2 (Payments / Production Support)

Job Summary

We are seeking a highly skilled Support Analyst (Tier 2) with strong expertise in Java-based applications, payment processing systems, and production support. The ideal candidate will work closely with clients and cross-functional teams to troubleshoot, analyse, and resolve complex production issues in payment environments, ensuring high system availability and customer satisfaction.


Key Responsibilities

Technical Support & Troubleshooting

  • Provide Tier 2 technical support for payment applications and systems, handling complex issues escalated from Tier 1 support.
  • Analyse application logs, APIs, and system behaviour to identify and resolve defects, performance issues, and transaction failures.
  • Perform root cause analysis (RCA) for production incidents and implement fixes or coordinate with...

Apply for this Position

Ready to join ThoughtFocus? Click the button below to submit your application.

Submit Application