Support analyst

What are we looking for?

Main assignments : 

Provide technical support to internal system users through the service desk platform;

Verify internal customer requests in order to direct them to the correct responsible area, if necessary;

Constantly work on improving systems in order to automate and optimize area processes;

Support and configure, at 1st level, demands related to corporate work tools;

Ensure user access by creating, modifying, and removing when necessary;

Investigate and seek solutions for hardware and software problems;

Create technical documentation and FAQs;

Collect feedback on processes for continuous improvement;

Ensure user satisfaction and maintain the list of service requests within the SLA.

Requirements: English

Differentials:

Location of this position: Remote LATAM

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