Support Analyst

Hybrid | Commutable to Chelmsford and London

We’re looking for an experienced Support Analyst to join our specialist support team, working on Synergy2, Eurobase’s enterprise (re)insurance application. This is a client facing role supporting a defined group of global clients, where quality matters more than volume and problems are often complex rather than repetitive.

You’ll act as a trusted technical and business partner to our clients responding to queries, investigating issues, managing small change requests, and ensuring resolutions are delivered within agreed SLAs. With structured training and close collaboration with experienced colleagues, this role offers an excellent platform for progression into business, technical, or leadership pathways within Eurobase.

• Provide expert support for the Synergy2 application
• Investigate, resolve, or escalate complex client issues
• Manage support tickets and work to agreed SLA...