Job Description
Support Analyst I
Birmingham, AL (hybrid, onsite Tues-Thurs)
7-10- month contract to hire
Pay Rate: $22.00 - $28.00per hr.
Our client is seeking an IT Application Support Analyst I to join a high-volume production support team. This role supports both customer-facing and internal applications and serves as the first technical line of defense before issues are escalated to technology teams. This position blends application/system support with light business analysis, requiring strong troubleshooting skills, attention to detail, and the ability to work under pressure. Training will be provided on systems, but candidates must be comfortable working in a fast-paced, production environment.
Primary Responsibilities
- Triage and resolve production support tickets escalated from internal contact centers and technology teams
- Diagnose whether issues are related to:
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