Job Description
Job Title: Support Analyst – Tier 2 (Payments / Production Support)
Job Summary
We are seeking a highly skilled Support Analyst (Tier 2) with strong expertise in Java-based applications, payment processing systems, and production support. The ideal candidate will work closely with clients and cross-functional teams to troubleshoot, analyse, and resolve complex production issues in payment environments, ensuring high system availability and customer satisfaction.
Key Responsibilities
Technical Support & Troubleshooting
- Provide Tier 2 technical support for payment applications and systems, handling complex issues escalated from Tier 1 support.
- Analyse application logs, APIs, and system behaviour to identify and resolve defects, performance issues, and transaction failures.
- Perform root cause analysis (RCA) for production incidents and implement fixes or coordinate with development teams for permanent resolution.
- Monitor production environments using tools ...
Job Summary
We are seeking a highly skilled Support Analyst (Tier 2) with strong expertise in Java-based applications, payment processing systems, and production support. The ideal candidate will work closely with clients and cross-functional teams to troubleshoot, analyse, and resolve complex production issues in payment environments, ensuring high system availability and customer satisfaction.
Key Responsibilities
Technical Support & Troubleshooting
- Provide Tier 2 technical support for payment applications and systems, handling complex issues escalated from Tier 1 support.
- Analyse application logs, APIs, and system behaviour to identify and resolve defects, performance issues, and transaction failures.
- Perform root cause analysis (RCA) for production incidents and implement fixes or coordinate with development teams for permanent resolution.
- Monitor production environments using tools ...
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