Job Description
We're hiring: Support Analyst (Costa Rica & Colombia)
We're building a new Application Support team and are looking for a hands-on Support Analyst to help support and stabilize internal applications running across on-prem and cloud-based Kubernetes environments (GCP).
This is not a helpdesk role; it's a technical, production-facing position focused on troubleshooting distributed systems, collaborating with engineering teams, and driving reliable operations.
What you'll be working on
• Supporting applications deployed on Kubernetes (on-prem & cloud)
• Troubleshooting pods, clusters, networking, logs, and deployments
• Investigating production issues across microservices and distributed systems
• Reading and debugging Golang code to trace issues (no full development required)
• Using GCP tools for logging, monitoring, and root-cause analysis
• Collaborating closely with DevOps, Engineering, and stakeholders
What we're looking for
• Strong hands-on experie...
We're building a new Application Support team and are looking for a hands-on Support Analyst to help support and stabilize internal applications running across on-prem and cloud-based Kubernetes environments (GCP).
This is not a helpdesk role; it's a technical, production-facing position focused on troubleshooting distributed systems, collaborating with engineering teams, and driving reliable operations.
What you'll be working on
• Supporting applications deployed on Kubernetes (on-prem & cloud)
• Troubleshooting pods, clusters, networking, logs, and deployments
• Investigating production issues across microservices and distributed systems
• Reading and debugging Golang code to trace issues (no full development required)
• Using GCP tools for logging, monitoring, and root-cause analysis
• Collaborating closely with DevOps, Engineering, and stakeholders
What we're looking for
• Strong hands-on experie...
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