Support Analyst

Support Analyst page is loaded## Support Analystlocations: Manila, Philippines: Cebu, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. We’re on a mission to unlock the value of the Smart Grid for utilities and their customers.We’re looking for an experienced **Support Analyst** to join our remote team. If you have strong client service, troubleshooting, and analytical skills, this role offers the chance to make an impact while working with cutting-edge Smart Grid solutions.**What you’ll do:*** Resolve customer support tickets and ensure timely updates.* Troubleshoot technical issues (SQL, Linux, networking, VPNs).* Collaborate with utility clients to deliver the best outcomes.* Provide after-hours/holiday support when required.**What we’re looking for:*** 4+ years’ experience in SQL, production environments, and client ...