Job Description
Description
**AZKA IT** is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.
We are looking for your talent as **Support Analyst**
**Requirements**:
- Provide prompt and effective technical support, ensuring timely resolution
- Debug code, analyze logs, and perform root cause analysis to identify the underlying causes of issues, bugs, bottlenecks and compatibility issues.
- Escalate complex or critical issues to appropriate teams and collaborating with them to expedite resolution and ensure effective communication with Monster Beverage stakeholders
- Document troubleshooting procedures, solutions, and best practices
- Monitor system health, performance metrics and error logs using monitoring tools and implement proactive measures to identify and mitigate potential issues.
- Contribute to ongoing process improvement initiatives, implementing best practices for continuous improvement.
**AZKA IT** is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.
We are looking for your talent as **Support Analyst**
**Requirements**:
- Provide prompt and effective technical support, ensuring timely resolution
- Debug code, analyze logs, and perform root cause analysis to identify the underlying causes of issues, bugs, bottlenecks and compatibility issues.
- Escalate complex or critical issues to appropriate teams and collaborating with them to expedite resolution and ensure effective communication with Monster Beverage stakeholders
- Document troubleshooting procedures, solutions, and best practices
- Monitor system health, performance metrics and error logs using monitoring tools and implement proactive measures to identify and mitigate potential issues.
- Contribute to ongoing process improvement initiatives, implementing best practices for continuous improvement.
Apply for this Position
Ready to join Azka IT Consulting? Click the button below to submit your application.
Submit Application