Support Analyst

Required Information Details

Role: Support Analyst

Required Technical Skill Set: NetReveal (Case Management, WF Administrator, Realtime payment Screening) SQL, Java J2EE, Linux, Control-M, Splunk, App Dynamics, ServiceNow,

Desired Experience Range: 8 to 10 years

Location of Requirement: Chennai/Mumbai/Pune

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• NetReveal(Case Management, WF Administrator,, Realtime payment Screening) SQ, Java J2EE, Unix , Core JAVA, JSP, Servlets, Spring ,Hibernate, JMS, EJB, Web Services, XML, Angular JS, Remedy, PuTTY, Troubleshooting and Analytics Experience for Server logs, DevOps Tools (CARA, Jenkins, Bit Bucket),Oracle Database, Design Pattern, LogJ Framework

Good-to-Have

• Banking Domain knowledge, AppDynamics, Splunk, Control M tool, Agile

Responsibility of / Expectations from the Role:

• Specialized Detica SME role for support
• Comprehensive knowledge on Detica, Case Management, Workflow Administrators, Real Time payments Screening. Batch Processing, Messaging Queue
• Responsible for resolving Detica requests
• Need to have comprehensive knowledge of Detica and to suggest and work on automation to minimize manual reporting
• Need to have a comprehensive understanding of Detica and able to create/Update Detica Reports based on the client requirements
• Need to Handle Customer Communications
• Flexible working in shifts