Job Description
**Work Schedule**
Rotational days/weekends
**Environmental Conditions**
Office
**Job Description**
**Position Summary**
The Support Analyst / Technical Support Specialist is a key member of the Technical Support Team, providing exceptional, around-the-clock technical assistance to customers using products from Thermo Fisher Scientific’s Digital Science and Automation Solutions (DSAS) Division.
This role ensures customer satisfaction by resolving technical incidents within defined service levels, driving continuous service improvements, and maintaining the highest standards of support excellence.
The position requires flexibility to work weekends and travel up to 25% of the time for on-site customer support and training.
**Key Responsibilities**
+ Deliver high-quality, customer-focused technical supp...
Rotational days/weekends
**Environmental Conditions**
Office
**Job Description**
**Position Summary**
The Support Analyst / Technical Support Specialist is a key member of the Technical Support Team, providing exceptional, around-the-clock technical assistance to customers using products from Thermo Fisher Scientific’s Digital Science and Automation Solutions (DSAS) Division.
This role ensures customer satisfaction by resolving technical incidents within defined service levels, driving continuous service improvements, and maintaining the highest standards of support excellence.
The position requires flexibility to work weekends and travel up to 25% of the time for on-site customer support and training.
**Key Responsibilities**
+ Deliver high-quality, customer-focused technical supp...
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