Support Analyst - Tier 3

The Tier 3 Support Engineer acts as the highest technical escalation point between our customer-facing teams and the R&D department. This role is designed for a technical detective who can perform deep-dive investigations into complex issues involving AI note generation, audio processing, and cloud infrastructure. You will be part of a dedicated technical squad (3-4 engineers) ensuring the stability of our clinical tools during US peak hours.

• A technical person overall with QA mindset to be able to isolate client issue
• Strong troubleshooting skills with a methodical approach to troubleshooting edge case bugs in a fast-paced startup environment.
• Ability to debug REST APIs using Postman and inspect network traffic/DOM issues via Chrome DevTools.
• Proficiency with Datadog or Grafana for analyzing metrics and system alerts. Experience with tracing application flows in Kibana, Sentry, or similar log aggrega...