Job Description

Job title: Support Analyst

Location: Flexible / Hybrid / Warwick

Contract: Permanent, Full-time

Salary: £25k - £40k + benefits DOE

About the Role


We are looking for a Support Analyst to provide frontline operational support for digital products following launch. This role is key to ensuring client issues are triaged efficiently, analysed accurately, and progressed through to resolution while maintaining excellent communication and service standards.

You will work closely with technical, product, and service teams to manage support cases end-to-end, track SLAs, and help continuously improve support processes and platform stability.

Key Responsibilities


Ticket Triage & Case Management

  • Act as the first point of contact for incoming support tickets, ensuring accurate logging, categorisation...

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