Job Description
Overview
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As a Technical Support Software Engineer at Thales in Alicante, you will deliver advanced technical and business process support for our SaaS solutions, serving as a key contact for customers and internal teams. You’ll diagnose complex incidents, optimize deployments, and work with DevOps and cross-functional teams to keep SaaS operations reliable and scalable. The role combines hands-on troubleshooting with process improvement and knowledge base enrichment. This is a technical, customer-facing position in a growth-focused cybersecurity environment.
Responsibilities
- Technical support and troubleshooting for SaaS products across software, hardware, and network domains
- Diagnose root causes and resolve incidents, escalating when needed
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