Support and Services Executive

Join IDS Next, one of the world’s leading hospitality technology companies, shaping the digital transformation of the industry. Be part of a team that’s redefining hospitality with AI-ready SaaS solutions designed to empower hotels, restaurants, wellness, and banquet operations across Africa, the Middle East, South Asia, Southeast Asia, and the Pacific Rim.

ROLE OVERVIEW

We are looking for a proactive and detail-oriented Support and Services Executive to join our team in Malaysia. The ideal candidate will be responsible for the training, implementation, and support of our FortuneNext and FX Suite of Hotel ERP solutions – both On-Premise and Cloud. This role will involve project coordination, client interaction, documentation, and end-to-end support throughout the project lifecycle.

RESPONSIBILITIES

1. Training and Implementation

• Deliver product training and lead the implementation of FortuneNext and FX Suite Hotel ERP solutions (On-Premi...