Job Description
Are you a team player with great communication skills? Do you enjoy working in a dynamic and fast paced environment? If yes - we would love to hear from you!
Role background
We're currently looking for Support Associates to join our Support team in Tel Aviv! In our Support team there is no typical day, and to be successful in the Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and Courier Partners. As our Support department is open seven days a week, to be considered for the role you to be able to work on weekends.
If you have what it takes, we look forward to hearing from you!
What you'll be doing
Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience Personal Touch: Were not afraid to play up the playfulness in our interactions, so creativity is a must! Attitude: Take ownership beyond the obvious
Our humble expectations
It's a shift-based role, so you are able to work during mornings, evenings and weekends - we are open 24/7. We require that you submit at-least 4 shifts a week. We require availability beyond the minimum shifts, for 1:1 with your Team Lead, feedbacks, and more.. We require your availability for 3 weeks of training - 5 days a week (Sun-Thu). This position requires working from our TLV office You already have experience in a customer-facing role or logistics role and you're excited to join our award-winning Operations team You are a fast learner and attentive to both small details and the bigger picture Multitasking is your strong suit and youre prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority You have excellent writing and spelling skills with strong keyboarding expertise You're an expert when it comes to Tel Aviv's food scene, traffic patterns, and the different areas of your city You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment Fluent in Hebrew and able to work in English The hourly salary is 40 NIS, % on weekends - Friday (from Shabbat) + Saturday only.
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