Job Description
The Support Audio Engineer provides technical support, troubleshooting, and guidance for audio systems, software, and hardware to ensure high-quality sound performance for customers and internal teams. This role works closely with product, engineering, and support teams to resolve technical issues and optimize audio solutions in a fully remote environment.
This position is strictly open to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will be rejected.
Key Responsibilities:
Provide remote technical support for audio hardware, software, and systems
Troubleshoot, diagnose, and resolve audio issues for customers and internal teams
Collaborate with product, engineering, and development teams to identify and escalate technical problems
Guide customers and staff on optimal audio setup, configuration, and performance
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