Job Description
Job ID: San Pedro Garza Garcia, Nuevo León Job Type: Contract Added - 7 minutes ago
APPLY
**Job Description**:
- Innova Solutions is immediately hiring for a Mid
- Level Support Center Analyst
- **Position type**:Permanent.**
**Duration: 1 Year**
**Location: Remote,MX.**
As a Mid
- Level Support Center Analyst you will:
- We are looking for a highly motivated Support Analyst with experience in production support including defect analysis, triage, and resolution; release testing support for maintenance and enhancements, upgrades, and patches; and, reviewing and recommending utilization, process, and method improvements.
- Key responsibilities:
- Handle escalations as needed including both internal and external.
- Turn over to Support any changes related to new projects (Need to share the knowledge so that team can effectively support the enhanced Infrastructure / Environment)
- Collaborate with the Support Manager to improve ticket data qualit...
APPLY
**Job Description**:
- Innova Solutions is immediately hiring for a Mid
- Level Support Center Analyst
- **Position type**:Permanent.**
**Duration: 1 Year**
**Location: Remote,MX.**
As a Mid
- Level Support Center Analyst you will:
- We are looking for a highly motivated Support Analyst with experience in production support including defect analysis, triage, and resolution; release testing support for maintenance and enhancements, upgrades, and patches; and, reviewing and recommending utilization, process, and method improvements.
- Key responsibilities:
- Handle escalations as needed including both internal and external.
- Turn over to Support any changes related to new projects (Need to share the knowledge so that team can effectively support the enhanced Infrastructure / Environment)
- Collaborate with the Support Manager to improve ticket data qualit...
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