Job Description
Job Description
About the Opportunity...
We’re looking for a Support Consultant to help our clients get the best out of the ELMO HR solution. If you enjoy solving problems, talking to customers, and working with technology, this could be a great next step.
What you’ll do
Build an in-depth knowledge of all ELMO systems Answer client calls and emails and provide timely responses Configure databases underpinning the ELMO solution based on identified client needs Provide systems-related troubleshooting for internal and external stakeholders Log, maintain, and document records for all solution-related troubleshooting (technical queries, user errors, configuration errors) Provide Level 1 support: gather information, classify issues (technical queries, user error, configuration errors, system bugs) and troubleshoot where possible Provide Level 2 support: identify underlying causes...
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