Job Description

Overview

As a Support Consultant, you will join a highly effective global team known for delivering exceptional client support. This role is perfect for growth-focused individuals. You'll have the opportunity to hone your problem-solving skills while learning about software support best practices as you resolve issues rapidly and efficiently in a fast-paced technical environment. A strong passion for customer satisfaction and a commitment to continuous learning are essential.

Responsibilities

  • Responsible for managing a backlog of customer issues, including the ticket's life cycle, which includes issue triage, documenting software defects, testing, offering resolution guidance and ensuring a positive customer experience by delivering on SLA timelines.
  • Collaborate effectively with global cross-functional teams, including products, engineering, etc. to resolve customer issues.
  • Responsible for taking resolved customer issues and cu...

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